I was truly amazed by the flowers I received; they surpassed my expectations, and the arrangement was absolutely breathtaking. Timely delivery was crucial for my event, and I'm pleased to say the flowers arrived right on schedule. The customer service was outstanding, with a friendly and attentive staff that went the extra mile to fulfill my specific requests.
Thank you!
Recived the arch and the frame for it is not ready for assembly, there are holes to attach the pieces that have not been cut out of the metal. Sad, we were so excited to have a floral arch for an upcoming proposal!
Thank you for your review, friend.
We didn't find your order information through the email address you left.
Also our team feedback they replied to your Instagram message during our holiday to try to confirm your order information, the message status is 'seen', but they have not gotten your reply.
May we know your order ID please? So we can help you further.
For the 'no holes to attach the frame with the given screws', as we said in the responses to your Instagram message:
We double checked with our team, and they feedback: Every frames/stands will be have a assemble testing before shipping includes the heart frame you already received, and these circles without the holes are the traces/markers left by the testing, they don’t need to have a hole to match the screws we sent you, please don’t worry.
We hope this reply can help you, if you still need help, please contact us by using the Instagram account with which you contacted us first, or contact us through the channel you prefer, we'll stand by you :)