* We accept expedited processing of orders, please contact us for specific details. We will not add any fees except for extremely special circumstances.
You will receive an email when your order is shipped out, your tracking number and tracking website will be provided. The tracking number will be active within 1 business day, and this may take longer during events or holidays.
If you are unable to track your package properly, please feel free to contact us through our official contact channel, we'll reply to you in 1 business day.
We rarely have issues with delayed or time-out deliveries. Due to uncontrollable factors such as weather or customs inspection and so on, you may experience delivery delays but our Support Team will make all efforts to get your package to you as soon as possible.
Fees: Except for extremely special extreme circumstances, we will not charge additional packaging and transportation fees.
Packaging: We will carry out a targeted packaging solution according to the characteristics of the product, so as to prevent the product from being damaged to the greatest extent.
I am in love with my Heart, I bought the Kit, the stand and the flowers. Before purchasing I asked the staff about delivery time and they were very attentive and responded very quickly, I didn't think about it any longer and made the payments. After that they were in contact with me for several days, then they sent a couple of photos showing me the purchase I had made and finally the Stand arrived first and then the flowers. The attention and time they gave me is invaluable and everything looks of excellent quality.
Hello Jarown, I want to thank you and your team for the amazing customer service you have provided. Your team has been very helpful at answering all my questions. I’m so glad I found an amazing vendor like you. You provide outstanding customer service and the quality of the materials you use are amazing. I appreciate your team adding zip ties in the package for me to setup when I got the package to make sure everything looks great. My client was very impressed and happy with the setup I provided. I’m looking forward to buying more products from you and your team ❤️